Zihan Chen

I am an Applied Scientist at Amazon. I work on conversational AI that helps customers with returns, and I lead its global expansion. My work focuses on making these systems helpful and reliable across languages. I am also building AI tools that help teams improve prompts and manage data annotation.

My academic research focuses on how language models and graph-based learning can support better decisions in business and finance, from understanding financial news to forecasting sales and building investment portfolios. My work has been published in leading venues, including Production and Operations Management (UTD24, FT50, ABS4) and the International Conference on Information Systems (ICIS).

I earned my Ph.D. in Data Science from Stevens Institute of Technology and previously worked at AllianceBernstein and Jefferies. I also enjoy teaching and have taught master’s-level courses in business analytics.


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